Customer Support Contact Information

We understand that system outages, performance degradations, and losses of functionality directly impact your bottom line. Therefore, we strive to differentiate ourselves as a firm through the effectiveness and timeliness of our customer support.

Standard Support Hours: 6:00 AM to 6:00 PM, MT
Email Support: [email protected]
Phone Support: (720) 280-6850

Severity Standard Response Definition
1 1 hour System outage - critical impact to operations
2 2 hours Performance degradation or partial loss of functionality - impediment to critical operations
3 4 hours Non-critical development is down, critical development is degraded, or non-critical production is experiencing problems
4 8 hours Non-critical development is degraded or minor production problems or questions exist

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