Whether you are looking to implement a departmental imaging system or take the document management system(s) you’ve got to the enterprise, CM Mitchell Consulting’s (CMMC) proven approach to deploying Enterprise Content Management (ECM) solutions ensures your success. CMMC has helped many leading companies, large and small, implement their content management systems at all levels. CMMC’s methodology provides our clients with a foundation for the continued growth and success of their solutions regardless of how small they start or how large they grow.

Enterprise Strategies and Architectural Design
Moving from a departmental document management solution to an enterprise capable system that is an integral part of an overall information management strategy requires considerable forethought and planning. Our methodology looks beyond tradition ECM technologies to incorporate an information management technology including enterprise taxonomy, records management, information portals and business intelligence. Rather than implementing ECM silos of content, we strive to incorporate content in its related context to help companies exceed their return on investment objectives. Representative enterprise strategies may include:

• ECM
• Disaster Recovery / High Availability
• Enterprise Taxonomy Development
• Content Governance Programs
• Records Management
• Knowledge Management
• Business Process Management

ECM Implementation and Customization
CM Mitchell Consulting brings together a unique blend of skills unparalleled in the industry. Our approach to total information management allows our team to work directly with our clients starting from the design phase all the way through the deploy phase, including non-content specific processes such as change management, taxonomy development and business intelligence. Our team of certified consultants and developers combined with our holistic approach help to ensure our implementations meet our client’s objectives. Implementation and customization services may include:

• Integration with Legacy Systems / Custom Development
• Content Capture Strategies
• Security Implementation
• Classification Subsystems
• Records Retention Strategies
• Business Process Redesign
• Portal Design
• Collaboration Strategies

Implementing an ECM or knowledge management solution can have a strong impact on the users of that system. One of the primary reasons ECM implementations fail is lack of input from the very users the system is designed to help. Not only will an ECM system change the way people perform their day-to-day tasks, it may also add or modify job responsibilities. Organizational change management ensures that proper employee involvement and training are a part of every implementation. In addition, OCM requires managing the expectations of the user community by utilizing an effective communications plan to ensure consistent and continuous communications.

Information Taxonomy Development
If you can’t find it quickly, it’s most likely lost. Most companies have information tucked away in numerous repositories, databases and network share drives. Knowing where that information resides is only a part of the battle. Knowing how to get to it, assuming you know what and where it is, is the real challenge. Taxonomy is a classification system based on predefined criteria. A well-designed and implemented taxonomy will organize your company’s information so that users can intuitively locate information matching their precise needs. Taxonomy development is a precursor to other key initiatives as well, including knowledge management.

Data and Document Capture
It doesn’t matter how good your document management system is if you can’t effectively get documents into it. CMMC’s team of certified capture specialists will help you design a solution that best suits your needs. CMMC works with leading capture vendors such as Kofax and AnyDoc Software and with leading manufacturers such as Fujitsu, Bowe Bell & Howell. Services include:

• Planning and Design
• Purchasing of Hardware and Software, including Scanners
• Capture Process Definition
• Integration with ECM and Line-of-Business Applications
• Data Capture Optimization and Forms Design

Records Management and Compliance
Today’s companies face a multitude of compliance requirements, and the list continues to grow. Whether you’re dealing with Sarbanes Oxley, the Health Information Portability and Accountability Act (HIPAA), or simply trying to comply with the recently passed E-Discovery rules, CM Mitchell’s certified Electronic Records Management professionals can assist you in designing and deploying a records program to meet your company’s needs. There’s more to Records Management and Compliance than just software solutions. Core processes need to be put into place. While many companies have existing Information Technologies (IT) governance plans to manage their technology assets. Very few organizations have governance plans that encompass their information assets. Governance and compliance go hand-in-hand by ensuring that a framework is in place to manage the process of creating, changing, publishing and enforcing corporate policies and procedures related to the content lifecycle, including records management and taxonomy. Content governance is at the very core of any compliance framework. Our services offered include:

• Strategic Planning and Direction
• Records Inventory Development
• Records Taxonomy Development
• Records Retention Schedules
• Records Policies & Procedures
• Compliance and Governance Programs
• Email Management Solutions
• Physical Records Management Programs

Integration Services
The most effective ECM solutions are those that are integrated with other core business applications. By integrating your ECM solution with your line-of-business applications, users will benefit by having all of the information they need, including background documentation, at their fingertips when they need it. The average professional worker spends upwards of 40% of their time looking for information. Bringing all information sources together through integration can provide great gains in efficiency, reducing the effort needed to perform such tasks as paying an invoice or processing a claim. CMMC’s team of certified developers have won awards for their integrated solutions and are available to assist with your integration needs.

Document Enablement of Oracle E-Business Suite
CM Mitchell Consulting has developed DocSavi for Oracle E Business Suite, a solution that provides Oracle users full access to documents stored within ECM content repositories directly from the Oracle applications screens.